ACCM Approved Dispensary Program — Standing Above the Crowd

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The ACCM Approved Dispensary Program was created to bring a new level of consistency, trust, and professionalism to patient and customer care across the medical cannabis industry. Built on ACCM’s nationally recognized 15-Point Customer & Patient Care Code of Ethics, the program provides dispensaries with a structured framework that elevates service quality, strengthens operational integrity, and reinforces a patient-first culture. Participating locations demonstrate a clear commitment to respect, honesty, product knowledge, and compassionate support—ensuring every individual has a reliable and positive experience from the moment they walk in. 

Through this program, approved dispensaries gain access to a comprehensive suite of tools, resources, and training designed to help teams excel in customer engagement, product education, accessibility, and professional conduct. ACCM provides best-practice guidance, continuing education modules, workflow optimization support, and staff-training materials aligned with evolving medical and consumer needs. These resources help dispensaries stand out in their markets while ensuring that patients receive accurate information and consistent care regardless of location. 

A major benefit of the program is the connection to ACCM’s national referral ecosystem, including the wave of new patients entering the system after the 2025 open enrollment. Approved dispensaries are aligned and positioned to serve these individuals directly, gaining visibility among clinicians, insurers, employer groups, patient-support teams, and wellness networks. This creates new opportunities for growth while reinforcing a smooth, coordinated experience for patients seeking trusted dispensary partners. 

In addition to patient-facing advantages, ACCM also supports approved dispensaries with operational and workforce benefits, including access to high-quality, affordable insurance solutions for their employees. By combining patient-care standards with practical business support, the Approved Dispensary Program strengthens every part of the dispensary ecosystem—helping organizations deliver better service today while preparing for a rapidly expanding consumer landscape.