A Commitment to Customers and Patients

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Patient-First Commitment Every interaction prioritizes the well-being, comfort, and needs of the patient or customer above all else. 

Respect & Courtesy All patients are treated with respect, dignity, and kindness—without judgment, bias, or impatience. 

Clear and Honest Communication Staff provide accurate, truthful, and transparent information regarding products, pricing, and policies. 

Professional Conduct at All Times Team members uphold a high standard of conduct, appearance, and behavior that reflects positively on the dispensary and medical cannabis community. 

Accurate Product Education Staff are trained to explain product types, formulations, and usage guidelines in a clear, accessible manner. 

Informed Choice Support Patients receive the information needed to make informed decisions—without pressure, upselling, or manipulation. 

Safety and Compliance Excellence All processes adhere to state regulations, quality requirements, and professional operational practices. 

Patient Privacy Protection Personal information, conversations, purchase history, and medical details are kept strictly confidential. 

Accessible and Inclusive Service Facilities and services are designed to be welcoming, ADA-accessible, and inclusive for individuals of all backgrounds and abilities. 

Responsiveness & Attentiveness Staff actively listen, respond promptly to questions, and ensure no patient feels rushed or overlooked. 

Empathy and Care Interactions are guided by compassion and understanding for patients’ diverse health needs and experiences. 

Quality Assurance Commitment Only safe, vetted, and state-compliant products are offered, adhering to consistent quality standards. 

Continuous Training & Improvement Staff participate in ongoing education to maintain professionalism, product knowledge, and patient care. 

Issue Resolution with Integrity All complaints, concerns, or errors are handled quickly, respectfully, and honestly—focused on restoring trust. 

Community and Ethical Responsibility Dispensaries act responsibly within their community and support the broader goal of elevating patient care across the medical cannabis ecosystem. 

Approved Dispensaries are committed to upholding these standards.  Any questions, reach out to the American Council of Cannabis Medicine at 202-349-9650.